The agreement is between you and:
(“BIBAC”, “we” or “us”).
At BIBAC FAM INC, we offer a diverse range of services that cater to both homes and businesses. From lightning-speed internet and immersive streaming to top-tier security and automation, fortified digital privacy, and comprehensive phone and internet marketing strategies, our offerings are designed to empower you in the digital age.
Your service details, these terms of service, and any attached schedule form your agreement with us (“Agreement”). You accept the terms of the Agreement by ordering or using the Services.
The Agreement covers the Services we provide to you, including:
(together, “Services”; references to “equipment” mean both Our Equipment and your equipment).
Services are provided with no set period except if you agree to a term of greater than 1 month (“Commitment Period”). At the end of any Commitment Period, we will continue to provide the Services to you without a set period, at the then-applicable rates.
We may change the Services and any term of the Agreement, including increasing the Charges If required, we will give you notice of these changes in writing, at least 30 days (60 days for certain changes related to Internet Services) before the effective date, using a reasonable method to bring it to your attention, for example by posting it on bibacfaminc.com, by including it on or with your bill, by mail, email, or text message.
You may not make any changes to these terms of service.
You may be able to add, change, or remove a Service. In certain circumstances, you may have to pay a Cancellation Charge. Contact us to see if additional charges apply.
If you move, you may need to change your Services, plan, or phone number. Certain Services and plans are available only in certain locations.
You may not transfer or assign the Agreement, your account, or the Services (including monthly minutes or data) without our written consent. We may transfer or assign all or part of the Agreement (including any rights to accounts receivable). We may also move the Services to other networks or platforms, or change suppliers.
We are accountable for how we collect, use, and disclose your personal information. Our Commitment to Privacy, at the end of these terms, is a summary of our Privacy Policy and highlights important points that may be of interest to you. See our Privacy Policy at bibacfaminc.com./privacy.
You are responsible for updating:
Email or call us to confirm the information we have is correct.
You can unsubscribe from commercial electronic messages and you can opt-out from telemarketing messages by calling us or sending us an email to support@bibacfaminc.com.
You are responsible for deleting any personal information on the equipment.
The charges for your monthly plan are billed in advance.
Other charges, which do not form part of your monthly plan, may include and are billed as follows:
(together, “Charges”). Applicable taxes are extra.
We bill you monthly and your payment is due upon receipt. Your bill sets out acceptable payment methods.
If you don’t pay your bill in full by the next bill date, you will be charged interest on the balance owing, at the interest rate of 2% per month (26.82% per year), calculated and compounded monthly from the bill date (“Late Payment Charge”). We may refer your account to collection agencies if you fail to pay the Charges owing to Our Companies referred to in Section 7.
If your payment is refused by your bank for insufficient funds, a charge may apply.
You allow us to charge your credit card for all Charges when:
If you dispute any Charges, do so within 90 days of the bill date. Disputed Charges are not considered past due unless we conclude that the Charges are correct. You must pay all undisputed portions of the Charges within 30 days of the original bill date, failing which you will be charged the Late Payment Charge for the undisputed portion.
We may apply any credits, incentives, or offers (including for bundles of Services or multiple Services) to your account while:
We may change any credits, incentives, or offers and the eligibility requirements at any time.
Credits may not apply to partial billing periods. This means, for example, if a Service is canceled in the middle of a billing period, we will not apply the credit for that partial period. Additional terms for credits, incentives, and offers are set out in your service details.
Long-distance calls are rounded up to the nearest minute (for example, a 9-minute and 14-second call will be rounded up to 10 minutes). See bibac.ca/shop/long-distance for long-distance rates. Data usage is rounded up to the nearest kilobyte (for example, a 0.25 KB download will be rounded up to 1 KB).
You are responsible for all usage. This includes usage generated automatically by the equipment or apps. You will be billed for any usage that goes over the usage limits of your plan or add-ons at the rates set out in the Agreement.
A deposit may be required and if so, we will provide you with the reason.
Contact us to cancel any Service with the date on which you want the cancellation to be effective.
If a Service is canceled, whether by you or by us, you must pay all amounts owing including, as applicable:
We can suspend or cancel any order, the Services in whole or in part, disable the equipment, or terminate the Agreement, without notice, if you breach or fail to comply with any part of the Agreement, including if:
In addition, we can cancel any Service or terminate the Agreement upon a minimum of 30 days (60 days required by applicable law) prior written notice to you, including where we stop offering a Service.
If the reason for suspension is not resolved within 14 days from the suspension date, we may cancel the Services. To resume the Services, you must pay any amounts owing and the applicable connection Charge.
This is our commitment to you: